Effective Date: June 15, 2026
1. General Provisions and Your Acceptance of the Terms
Welcome to Tip Top Cleaners. Throughout these Terms and Conditions (“Terms”), the words “Tip Top Cleaners,” “we,” “us,” and “our” refer to Tip Top Cleaners and its affiliates, successors, and assigns, as applicable.
Our primary business is garment services involving dry cleaning, laundry, wash and fold, pickup and delivery, alterations, and related textile care services (the “Primary Services”). These Primary Services, the transaction of any business with us through any channel or platform, and any use of our website, mobile application, or other digital or physical systems are collectively referred to as the “Services.”
These Terms govern your relationship with us and your use of the Services. By using the Services, you agree to these Terms in their entirety to the fullest extent permitted by law.
If you are a business, commercial, or wholesale customer operating under a separate written agreement with us, that agreement shall control to the extent it conflicts with these Terms.
2. Your Access to and Use of Our Services
Our Professional Discretion
You agree that we retain the right to exercise professional judgment regarding how, or whether, we perform the Primary Services. We may consider garment care labels, fabric composition, garment condition, industry standards, and our professional expertise when determining how to process an item.
We reserve the right to refuse service for any item that, in our professional judgment:
- Presents an unreasonable risk of damage;
- Cannot be processed safely;
- Contains hazardous materials;
- Is improperly labeled;
- Is excessively soiled or contaminated; or
- Is otherwise unsuitable for our Services.
You acknowledge that some garments may have inaccurate, missing, or misleading care labels, hidden defects, fabric weaknesses, prior damage, or other conditions that may affect cleaning results. Tip Top Cleaners shall not be responsible for damage resulting from such conditions when performing Services using commercially reasonable professional judgment.
Abandoned Property
If you leave items in our possession after they are ready for pickup and payment, we reserve the right to dispose of, donate, recycle, sell, or otherwise handle unclaimed items after the period permitted under applicable Texas law.
We will make reasonable efforts to notify you before doing so; however, you are responsible for maintaining current contact information.
Termination of Services
We reserve the right to suspend or terminate your access to any Services at any time and for any lawful reason.
Termination shall not affect any rights or obligations that accrued prior to termination.
Customer Representations and Warranties
By tendering any item to us for service, you represent and warrant that:
(a) You are the lawful owner of the item or have authority from the owner to submit it for service;
(b) The item is not stolen, subject to a legal dispute, or encumbered by another party’s rights;
(c) To the best of your knowledge, the item is not contaminated with hazardous, toxic, infectious, flammable, explosive, or illegal substances;
(d) The item does not contain firearms, ammunition, controlled substances, sharp objects, or dangerous materials;
(e) You have disclosed any known condition of the item that could reasonably affect our ability to clean or process it safely;
(f) You have removed all personal property from garments and submitted items.
Pocket Contents Disclaimer
You are solely responsible for removing all personal property from garments and other submitted items, including but not limited to cash, jewelry, watches, electronics, keys, documents, gift cards, and other valuables.
Tip Top Cleaners shall not be liable for loss of or damage to any personal property left in garments or submitted items.
Indemnification
You agree to indemnify, defend, and hold harmless Tip Top Cleaners and its owners, officers, employees, affiliates, and agents from and against any claims, liabilities, damages, costs, losses, and expenses, including reasonable attorneys’ fees, arising from:
- Your breach of these Terms;
- The condition or contents of items submitted by you;
- Injury caused by items submitted by you;
- Damage caused to our equipment, facilities, personnel, or other customer property by items submitted by you; or
- Claims by third parties asserting ownership or rights to items submitted by you.
This obligation survives termination of your use of the Services.
2A. Pickup and Delivery Services
If you utilize our pickup and delivery services, you agree that:
(a) You are responsible for placing items in the designated pickup location communicated to us;
(b) You are responsible for ensuring pickup and delivery locations are safe, accessible, and accurately identified;
(c) We are not responsible for missed pickups or delivery delays resulting from incorrect addresses, restricted access, severe weather, traffic conditions, or circumstances beyond our reasonable control;
(d) Once items are delivered to the location designated by you, responsibility for those items transfers to you;
(e) We are not responsible for theft, weather damage, animal damage, or loss occurring after delivery has been completed at your designated location.
3. Our Collection and Use of Your Information
As you use the Services, we may collect personal information about you.
Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
SMS Messaging Terms
If you provide your mobile phone number and consent to receive text messages, we may send SMS or MMS messages related to:
- Order confirmations
- Order status updates
- Pickup notifications
- Delivery notifications
- Customer service communications
- Account-related notifications
- Marketing communications, if separately authorized
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact our customer service team.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
No mobile information, opt-in data, consent records, or related personal information collected for SMS communications will be sold, rented, shared, transferred, or disclosed to third parties for their own marketing purposes.
4. Loss or Damage Claims, Disclaimer of Warranties, and Limitation of Liability
Our Commitment to Customer Satisfaction
We strive to provide high-quality Services and excellent customer care. However, items may occasionally be lost or damaged despite reasonable care.
If an item is lost or damaged while in our possession and as a direct result of our Services, we will attempt to resolve the matter fairly and in good faith.
Claims Deadline
Any claim for loss, damage, shortage, or service issue must be reported within seven (7) days after pickup or delivery.
Failure to report a claim within this period constitutes acceptance of the order and waiver of the claim.
Disputes Regarding Possession
If you claim that an item was submitted to us but we have no record of receiving it, you bear the burden of proving that the item was tendered to us.
Disputes Regarding Damage
If a dispute arises regarding the cause of damage, we may propose review by an independent textile analyst or textile testing laboratory. If both parties agree to such review, both parties agree to accept the analyst’s findings.
Stain Removal
Stain removal is not guaranteed.
Certain stains may become permanent due to age, prior treatment, oxidation, heat exposure, fabric composition, or other factors outside our control.
Failure to remove a stain does not constitute damage to the item.
Maximum Liability for Lost or Damaged Items
Our liability is limited as follows:
(a) For any individual lost or damaged item, liability shall not exceed the current depreciated fair market value of the item at the time of loss or damage.
(b) We shall not be responsible for sentimental value, emotional value, replacement cost, collectible value, or future appreciation.
(c) Our total aggregate liability for all claims shall not exceed the greater of:
- The amount paid by you to Tip Top Cleaners during the twelve (12) months preceding the claim;
- Five Hundred Dollars ($500); or
- The aggregate of all applicable per-item limits.
Settlement of Claims
If we compensate you for a lost or damaged item, ownership of that item automatically transfers to Tip Top Cleaners.
Acceptance of any settlement fully resolves the claim.
Force Majeure
Tip Top Cleaners shall not be liable for delays, losses, or damages caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Severe weather
- Utility outages
- Transportation disruptions
- Supply chain interruptions
- Labor shortages
- Government actions
- Cyberattacks
- Public health emergencies
5. Intellectual Property
All content appearing on our websites, mobile applications, logos, trademarks, service marks, graphics, photographs, marketing materials, and related content are owned by or licensed to Tip Top Cleaners and are protected by applicable intellectual property laws.
Your use of the Services does not grant you ownership rights in any of our intellectual property.
Any suggestions, feedback, or recommendations you provide may be used by Tip Top Cleaners without compensation or restriction.
6. Disclaimer of Warranties
Except as expressly stated in these Terms, all Services are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Tip Top Cleaners disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
7. Limitation of Liability
To the fullest extent permitted by law, Tip Top Cleaners shall not be liable for:
- Indirect damages;
- Consequential damages;
- Special damages;
- Incidental damages;
- Punitive damages;
- Lost profits;
- Loss of business opportunities.
Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot legally be limited under applicable law.
8. Governing Law and Venue
These Terms shall be governed by the laws of the State of Texas.
Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Comal County, Texas.
The parties consent to the jurisdiction of those courts.
9. Modifications
We may update these Terms from time to time.
Your continued use of the Services following any update constitutes acceptance of the revised Terms.
10. Contact Information
Tip Top Cleaners
321 W Mill St, New Braunfels, TX 78130
Phone: (830) 625-3316
Email: tiptopclnrz@gmail.com