Effective Date: June 15, 2026
1. General Provisions and Your Acceptance of this Privacy Policy
Welcome to Tip Top Cleaners.
Throughout this Privacy Policy, the terms “Tip Top Cleaners,” “we,” “us,” and “our” refer to Tip Top Cleaners and its affiliates, successors, and assigns, as applicable.
This Privacy Policy describes how we collect, use, maintain, disclose, and protect your personal information when you:
- Visit our website;
- Use our mobile application;
- Contact us;
- Place an order;
- Use our pickup and delivery services;
- Visit one of our locations; or
- Otherwise interact with us.
This Privacy Policy should be read together with our Terms and Conditions, which are incorporated by reference.
By using our Services, you consent to the collection, use, and disclosure of information as described in this Privacy Policy to the extent permitted by applicable law.
We may update this Privacy Policy from time to time. Continued use of our Services following any update constitutes acceptance of the revised Privacy Policy.
2. Information We Collect
We may collect personal information including:
- Name
- Mailing address
- Billing address
- Email address
- Telephone number
- Mobile phone number
- Order history
- Pickup and delivery preferences
- Garment care instructions
- Customer service communications
- Payment-related information
- Marketing preferences
- IP address and device information
- Website usage information
If you visit one of our physical locations, we may also collect:
- Video recordings from security cameras
- Audio recordings where permitted by law
- Information related to customer service interactions
We do not knowingly collect personal information from children under thirteen (13) years of age.
3. How We Use Your Information
We may use your information to:
- Provide laundry, dry cleaning, alteration, pickup, and delivery services;
- Process transactions;
- Manage customer accounts;
- Communicate regarding orders and deliveries;
- Respond to customer inquiries;
- Improve our Services;
- Detect fraud or unauthorized activity;
- Comply with legal obligations;
- Send marketing communications where permitted by law and consistent with your preferences.
We do not sell your personal information.
4. SMS Communications
If you provide your mobile phone number and consent to receive text messages, we may send SMS or MMS messages regarding:
- Order confirmations
- Order status updates
- Pickup notifications
- Delivery notifications
- Customer service communications
- Account-related notices
- Promotional offers, if separately authorized
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
Consent to receive marketing text messages is not a condition of purchasing any goods or services.
No mobile information, SMS opt-in data, consent records, or related personal information will be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing purposes.
5. Payment Processing
Payments made through our Services may be processed by third-party payment processors.
We do not store complete credit card numbers on our systems.
Payment information is handled in accordance with applicable payment card industry security standards by our payment processing partners.
6. Website Analytics and Cookies
Our website may use cookies, pixels, tags, and similar technologies to improve functionality and analyze website traffic.
These technologies may collect information such as:
- Browser type
- Device information
- IP address
- Pages visited
- Time spent on the website
- Referral sources
We may use third-party analytics and advertising tools, including services such as Google Analytics and similar platforms.
You may control cookies through your browser settings.
7. How We Share Information
We may share information with trusted service providers who assist us in operating our business, including:
- Payment processors
- Website hosting providers
- Customer relationship management platforms
- Messaging providers
- Delivery management software providers
- Marketing service providers
These providers are permitted to use information only as necessary to perform services on our behalf.
We may also disclose information:
- To comply with legal obligations;
- To respond to lawful requests;
- To protect our rights and property;
- In connection with a merger, acquisition, asset sale, or business transfer.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
In the event of a security incident, we will provide any notices required under applicable law.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our Services;
- Maintain business records;
- Comply with legal obligations;
- Resolve disputes; and
- Enforce our agreements.
When information is no longer needed, it may be securely deleted or anonymized.
10. Your Privacy Choices
You may:
- Request access to certain personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of information where permitted by law;
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the information below.
Certain information may be retained as required by law or for legitimate business purposes.
11. Third-Party Websites
Our website and communications may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties, and you should review their privacy policies independently.
12. Changes to this Privacy Policy
We may revise this Privacy Policy from time to time.
Any changes will become effective when posted on our website.
Your continued use of our Services after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Tip Top Cleaners
321 W Mill St, New Braunfels, TX 78130
Phone: (830) 625-3316
Email: tiptopclnrz@gmail.com